Privacy Policy

Effective Date: January 15, 2026

Welcome to Absolute Go Pass by Absolute Wellness ("Absolute Go Pass", "System", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fitness membership platform, including class browsing, booking, credit packages, and merchant studio features.

1. Information We Collect

We collect several types of information from and about users of our system:

1.1 Personal Information

Name, email address, phone number
Date of birth and gender
Profile photo (used for class check-in and identification)
Emergency contact information
Medical conditions or fitness limitations (voluntarily provided for safety purposes)
Payment information (processed by third-party payment providers)

1.2 Booking and Membership Data

Class and session bookings, including dates, times, and merchant studios attended
Credit package purchases and credit balance/transaction history
Booking cancellations and check-in/attendance records
Likes and favourites for classes, sessions, and merchants

1.3 Technical Information

Device information and operating system
IP address and browser type
Usage data and analytics

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision

To create and manage your Absolute Go Pass account
To process credit package purchases and payments
To process and manage class/session bookings and cancellations
To facilitate check-in at merchant studios

2.2 Communication

To send booking confirmations, reminders, and updates
To notify you of class changes, cancellations, or email blasts from merchants
To respond to your inquiries
To send promotional materials (with your consent)

2.3 Improvement and Analytics

To analyze usage patterns and improve our services
To develop new features
To ensure system security

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Merchant Studios

Booking details with the merchant studio you book a class or session with
Attendance and check-in records with the merchant for the sessions you attend

3.2 Service Providers

Payment processors (for transactions and credit package purchases)
Cloud storage providers (for data hosting)
Analytics services (anonymized data)

3.3 Legal Requirements

When required by law or legal process
To protect our rights or safety
In case of emergency situations

4. Data Security

We implement industry-standard security measures to protect your data
Data is encrypted during transmission and storage
Access to personal data is restricted to authorized personnel only
Regular security audits and updates are performed

5. Data Retention

Account information is retained while your account is active
Booking and credit transaction history are retained for record-keeping and dispute resolution
After account deletion, personal data is removed within 30 days
Some data may be retained for legal or regulatory compliance

6. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of your personal data
Correction: Update or correct your information
Deletion: Request deletion of your account and data
Export: Download your booking and transaction data
Opt-out: Unsubscribe from marketing communications

7. Children's Privacy

Our service is not intended for children under 13
We do not knowingly collect data from children
Parents/guardians must provide consent for minors aged 13-17

8. Changes to This Policy

We may update this Privacy Policy from time to time
Changes will be posted on this page with an updated effective date
Continued use after changes indicates acceptance

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Absolute Wellness Office
📍 Blok 1, No. 6-E, Jalan Tinju 13/50, Seksyen 13, 40000 Shah Alam, Selangor
📧 info@absolutewellness.my
📞 012-687 8736