Privacy Policy

Effective Date: January 15, 2026

Welcome to Absolute Go by Absolute Wellness ("Absolute Go", "System", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event management platform and mobile application.

1. Information We Collect

We collect several types of information from and about users of our system:

1.1 Personal Information

Name, email address, phone number
NRIC/Passport number (for event registration)
Date of birth and gender
Emergency contact information
Medical conditions (voluntarily provided for safety purposes)
Payment information (processed by third-party payment providers)

1.2 Location Data

Important: Our mobile application collects precise location data when you use activity tracking features.

GPS Coordinates: When you record running, walking, or cycling activities, we collect your precise location (latitude, longitude, altitude) at regular intervals
Timestamps: The exact time each location point was recorded
Speed and Accuracy: Movement speed and GPS accuracy measurements
Activity Routes: Complete route maps of your tracked activities
Pause Locations: Where you paused during activities

1.3 Activity Data

Activity type (running, walking, cycling)
Distance covered, duration, and pace
Split times and performance metrics
Event participation records

1.4 Technical Information

Device information and operating system
IP address and browser type
Usage data and analytics

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision

To create and manage your account
To process event registrations and payments
To provide activity tracking and performance analytics
To generate leaderboards and race results
To issue certificates and digital tickets

2.2 Location Data Usage

Activity Recording: To accurately track and display your running/cycling routes
Performance Analysis: To calculate distance, pace, and split times
Leaderboards: To rank participants based on activity performance
Route Visualization: To show your activity maps and routes
Safety: To provide emergency location information if needed

2.3 Communication

To send event notifications and updates
To respond to your inquiries
To send promotional materials (with your consent)

2.4 Improvement and Analytics

To analyze usage patterns and improve our services
To develop new features
To ensure system security

3. Location Data Controls

You have control over location tracking:

Permission Required: Location tracking only occurs when you explicitly start an activity recording
Stop Anytime: You can stop location tracking by ending your activity session
Delete Activities: You can delete any recorded activity and its associated location data
App Permissions: You can revoke location permissions in your device settings (this will disable activity tracking features)
Background Tracking: Location is only collected when you actively record an activity, not in the background

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Event Organizers

Registration details with event organizers you register for
Performance data for events you participate in

4.2 Public Leaderboards

Your name, performance metrics, and rank may be displayed on public event leaderboards
Specific location coordinates are NOT shared publicly

4.3 Service Providers

Payment processors (for transactions)
Cloud storage providers (for data hosting)
Analytics services (anonymized data)

4.4 Legal Requirements

When required by law or legal process
To protect our rights or safety
In case of emergency situations

5. Data Security

We implement industry-standard security measures to protect your data
Location data is encrypted during transmission and storage
Access to personal data is restricted to authorized personnel only
Regular security audits and updates are performed

6. Data Retention

Account information is retained while your account is active
Activity data and location history are retained until you delete them
After account deletion, personal data is removed within 30 days
Some data may be retained for legal or regulatory compliance

7. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of your personal data
Correction: Update or correct your information
Deletion: Request deletion of your account and data
Export: Download your activity data
Opt-out: Unsubscribe from marketing communications
Withdraw Consent: Revoke location permissions at any time

8. Children's Privacy

Our service is not intended for children under 13
We do not knowingly collect data from children
Parents/guardians must provide consent for minors aged 13-17

9. Changes to This Policy

We may update this Privacy Policy from time to time
Changes will be posted on this page with an updated effective date
Continued use after changes indicates acceptance

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Absolute Wellness Office
📍 Blok 1, No. 6-E, Jalan Tinju 13/50, Seksyen 13, 40000 Shah Alam, Selangor
📧 info@absolutewellness.my
📞 012-687 8736